At 7xm, your privacy is taken seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. Please read through this page so you know exactly how your data is handled.
When you register for an account on 7xm, we collect the personal information you provide during the sign-up process. This includes your full name, date of birth, email address, and any other details required to verify your identity and comply with Philippine gaming regulations. When you make a deposit or request a withdrawal, we also collect payment-related information such as your preferred payment method and transaction reference details — though we do not store full card numbers on our servers. If you contact our support team, we keep a record of that communication so we can follow up and resolve your concern properly. You are always in control of what you share with us, and we only ask for what is genuinely necessary to operate your account safely.
When you browse or play on the 7xm platform, certain technical data is collected automatically through standard web technologies. This includes your IP address, device type, operating system, browser version, and the pages or games you interact with during your session. We use session cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. This technical data helps us identify and fix performance issues, improve the mobile experience for players in the Philippines, and detect any unusual activity that may indicate unauthorised access. We do not use this data to build advertising profiles or sell it to third-party marketing companies.
As required under applicable Philippine gaming and anti-money laundering regulations, we may ask you to submit identity verification documents at certain points — for example, before processing a withdrawal above a specified threshold or if our compliance team flags an account for review. Documents you may be asked to provide include a government-issued photo ID, proof of address, or a selfie for liveness verification. These documents are handled with strict confidentiality and are only accessed by authorised personnel for the purpose of completing the verification process. We retain verification documents only for as long as required by law or our regulatory obligations, after which they are securely deleted. If you have questions about the verification process, our FAQ page has detailed guidance.
Name, date of birth, email, and account credentials provided at sign-up.
IP address, device info, session cookies, and platform interaction logs.
Government ID and proof of address collected only when required by regulation.
The primary reason we collect your personal data is to operate your 7xm account and deliver the gaming services you signed up for. This includes processing your deposits and withdrawals in Philippine pesos, keeping your account secure, and making sure the games and features you access work correctly on your device. We use your registration details to verify that you meet the minimum age requirement of 21 years old, as required under Philippine law. Your transaction history is maintained so that you can review your activity at any time and so that we can resolve any disputes that may arise. Without this core data, we would not be able to provide you with a functioning, safe, and compliant gaming account.
We are required by Philippine gaming regulations and anti-money laundering laws to monitor account activity and verify the source of funds in certain circumstances. Your personal and transaction data helps us meet these legal obligations and keep the platform free from fraudulent or illegal activity. If our systems detect unusual patterns — such as multiple accounts linked to the same device or payment method — we may place a temporary hold on the relevant accounts while we investigate. We cooperate fully with regulatory authorities and law enforcement agencies in the Philippines when required to do so by law. Protecting the integrity of the platform benefits every genuine player, and this compliance work is a core part of how we operate.
We use aggregated, anonymised data about how players navigate the platform to improve the user experience — for example, identifying which pages load slowly on mobile or which game categories are most popular among players in the Philippines. If you have opted in to receive communications from us, we may send you updates about new promotions, game releases, or important account notices by email. You can opt out of marketing communications at any time by following the unsubscribe link in any email we send, or by contacting our support team directly. We do not sell your personal data to third parties for their own marketing purposes, and we do not share your information with advertisers. Any data shared with third-party service providers — such as payment processors or identity verification partners — is strictly limited to what is necessary for them to perform their service.
We keep your personal data for as long as your account is active and for a reasonable period afterwards, as required by our legal and regulatory obligations in the Philippines. Transaction records are typically retained for a minimum of five years in line with anti-money laundering requirements. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, except where retention is required by law. You may request a copy of the personal data we hold about you at any time by contacting our support team. We will respond to such requests within a reasonable timeframe and in accordance with applicable data protection principles.
As a player on the 7xm platform, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where we are not legally required to retain it. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will acknowledge your request promptly and aim to resolve it within 30 days, though complex requests may take a little longer. If you believe we have not handled your data correctly, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all such concerns seriously and will work with you to reach a fair resolution.
The 7xm platform uses essential cookies that are necessary for the site to function — these cannot be disabled without affecting your ability to log in and play. We may also use analytics cookies to understand how the platform is used in aggregate, which helps us make improvements for all players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your experience on the platform. We do not use third-party advertising cookies or tracking pixels that follow you across other websites. Our use of cookies is limited to what is needed to run a secure, functional, and improving gaming platform for players in the Philippines.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable laws and regulations in the Philippines. When we make significant changes, we will update the effective date at the top of this page and, where appropriate, notify registered players by email. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the 7xm platform after an update has been published means you accept the revised policy. If you have any questions about this Privacy Policy or how your data is used, please visit our FAQ page or reach out to our support team directly.
Email our support team to request access, correction, or deletion of your personal data. We respond within 30 days.
Opt out of marketing emails or manage cookie settings through your browser at any time without closing your account.
If anything in this Privacy Policy is unclear, our FAQ page covers the most common questions in plain Philippine English. You can also create a free account and explore the platform — your data is always handled with care at 7xm.