At 7xm, we believe that gaming should always be a source of entertainment — never stress or financial pressure. This page explains the tools, guidelines, and support resources available to every player in the Philippines so you can keep your experience positive and within your personal boundaries.
We provide deposit limits, session reminders, self-exclusion options, and direct links to professional support — all designed to keep gaming fun and manageable for every player on our platform.
7xm is committed to providing a gaming environment that is safe, fair, and enjoyable for every player in the Philippines. We understand that while most players engage with our platform purely for entertainment, a small number may develop habits that go beyond healthy play — and we take that seriously. Our responsible gaming programme is built around three core principles: prevention, early detection, and accessible support. We make it easy for players to set personal limits before any issue arises, and we actively monitor for patterns that may indicate a player needs help. Every tool on this page is available to all registered players at no cost and with no penalty to their account standing.
Gaming is meant to be a leisure activity — something you do with money you can comfortably afford to spend on entertainment, just like going to the cinema or dining out. The moment it starts to feel like an obligation, a way to recover losses, or a source of anxiety, that is a signal worth paying attention to. 7xm encourages all players to treat their gaming budget as a fixed entertainment expense, to take regular breaks, and to reach out to our support team any time they feel their habits are shifting. We are here to help, not to judge, and all conversations with our responsible gaming team are handled with complete confidentiality.
Set daily, weekly, or monthly deposit and loss limits directly from your account settings at any time.
Enable time alerts so you always know how long you have been playing during a single session.
Request a temporary cooling-off period or a longer self-exclusion of up to 12 months through our support team.
Recognising the early signs of problem gambling is one of the most important steps toward staying in control. Many players who develop unhealthy habits do not notice the shift happening gradually over time — which is why it helps to check in with yourself regularly. The questions and signs below are not meant to alarm you; they are simply a practical checklist that any player can use to honestly assess their relationship with gaming. If several of these points feel familiar, we strongly encourage you to use the self-exclusion or limit-setting tools available on 7xm, or to speak with a professional support service in the Philippines.
Our FAQ page includes a self-assessment section with practical questions you can answer honestly in private. You can also contact our support team at any time — all responsible gaming conversations are completely confidential and will never affect your account in any negative way.
We have built a set of practical, easy-to-use tools directly into the 7xm platform so that responsible gaming is never more than a few taps away — whether you are playing on mobile or desktop in the Philippines. These tools are designed to put you in the driver's seat, giving you full visibility and control over your gaming activity at all times. You do not need to wait until a problem develops to use them; in fact, we encourage every new player to set their preferred limits as part of the account setup process. All limit changes that reduce your spending take effect immediately, while requests to increase limits include a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Choose a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect right away; increasing it requires a 24-hour wait.
Set a cap on how much you are willing to lose within a given time period. When your loss limit is reached, your session ends automatically and you are reminded to take a break before returning.
Receive an on-screen notification after a set amount of continuous play time. You can choose intervals from 30 minutes up to several hours, helping you stay aware of how long each session lasts.
Take a short break from the platform — from 24 hours up to 30 days — without permanently closing your account. During a cooling-off period, login is disabled and no marketing communications will be sent to you.
Request a self-exclusion of 3, 6, or 12 months by contacting our support team. Your account will be suspended for the full duration, and you will be removed from all promotional communications immediately.
Review a full log of your deposits, withdrawals, game sessions, and win/loss totals at any time from your account dashboard. Transparency about your own activity is one of the most effective responsible gaming tools available.
7xm strictly enforces a minimum age requirement of 21 years old for all players, in line with Philippine gaming regulations. We verify the age of every new registrant during the account creation process, and we may request additional identity documents before processing withdrawals or when our compliance team flags an account for review. We take underage gambling extremely seriously and have zero tolerance for any attempt to circumvent our age verification procedures. If you are a parent or guardian and you believe a minor in your household has accessed our platform, please contact our support team immediately so we can investigate and take appropriate action.
We also recommend that parents and guardians use parental control software on shared devices to prevent minors from accessing online gaming platforms. Tools such as device-level content filters and browser restrictions can provide an additional layer of protection beyond our own verification systems. If you share a device with younger family members, please ensure your 7xm account is always logged out after each session and that your login credentials are kept private. Responsible gaming is a shared responsibility — between the platform, the player, and the household — and we are committed to doing our part at every level.
Our support team is available around the clock to assist with limit-setting, cooling-off requests, or any responsible gaming concern. You can also visit our FAQ page for quick answers, or create a free account and explore the platform at your own pace.